Data Management
Account Deletion
You may request deletion of your account and associated data, subject to the Privacy Policy and applicable retention obligations. Follow these steps to start the request.
Last updated: August 26, 2026
How to Delete Your Account
You can delete your account directly from the app or by contacting our support team.
- 1. Open the app. 2. Go to Profile. 3. Tap 'Delete Account' and follow the confirmation steps.
- Alternatively, email us at support@zoneevo.com from the email address associated with your account with the subject 'Account Deletion Request'.
What Data is Deleted or Kept
When you delete your account, we process the deletion of your personal data according to our Privacy Policy.
Deleted from active account systems: your authentication account, profile, uploaded photos, closet and outfit content, generated results, and other account content, subject to successful processing and the exceptions below.
May be retained: limited purchase, refund, credit-ledger, execution, consent, fraud-prevention, tax, accounting, dispute, security, and deletion-request records where reasonably necessary or legally required. Providers may also retain records under their applicable legal obligations and deletion cycles.
Timing: We begin processing promptly after verification. Deletion from active systems may take up to 30 days. Residual copies may remain temporarily in backups, caches, pending processing, or provider systems until ordinary deletion cycles complete. We restrict retained records and do not use them to continue personalizing the deleted account.